Privacy Policy

MAIN POINTS OF THE PRIVACY POLICY AT ONE ALBANIA SHA

 

  1. Introduction

One Albania sh.a (“we”, “our” or “us”), a legal entity registered in Albania and acting as Data Controller, is committed to protecting and respecting your privacy.

These Privacy Policy Key Points explain how we collect, use, disclose and protect personal data in accordance with Law No. 124/2024 “On Personal Data”, which entered into force on 01.02.2025 as well as point 5.1.3 of the One Albania`s Privacy Policy.

  1. Scope of Application

This policy applies to all personal data collected, processed or stored by One Albania sh.a regarding customers, employees, partners and other individuals.

  1. Data Controller & Contact Information

Data Controller: One Albania sh.a: Address: Rruga Muhedin Llagami, Ndërtesa Square 21, Kati i Dytë, Tiranë,  Albania: Email: dataprivacy@one.al

  1. Legal Basis for Processing

We process personal data based on one or more of the legal bases below:

  1. Consent: When you give explicit consent to the processing of your data.
  2. Contractual necessity: When processing is necessary for the performance of a contract.
  3. Legal obligation: When processing is required by law.
  4. Legitimate interest: When the processing is necessary for our legitimate business interests, as long as your rights are not affected.

 

  1. Data We Collect

We can collect the following types of personal data:

  1. Personal identification data: Name, email address, phone number, date of birth, etc.
  2. Financial data: Payment details, billing information, etc.
  3. Technical data: IP address, browser type, cookies and other tracking technologies.

 

 

 

  1. How We Use Your Data

We process personal data for the following purposes:

  1. To provide and manage our services.
  2. To communicate with you regarding questions, services or updates.
  3. To comply with legal and regulatory obligations.
  4. To improve our website, products and services.
  5. To carry out marketing activities (only with your consent).

 

  1. Data Sharing & Third Parties

We may share data with third parties such as:

  1. Service providers that help the business operation (e.g., IT support, payment processors).
  2. Legal authorities when required by law.
  3. Third parties with your express consent.

 

  1. Data Retention

We retain personal data only for as long as necessary under applicable law or our policies, to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements.

  1. Your Rights, according to Law No. 124/2024 “On the Protection of Personal Data in Albania”

As a data entity, you have the following rights in accordance with applicable legislation:

  1. Right of access: Request access to your personal data.
  2. Right to rectification: Request correction of inaccurate data.
  3. Right to delete (“Right to be forgotten”): Request the deletion of your data.
  4. Right to restriction: Request restriction of the processing of your data.
  5. Right to portability: To receive your data in a structured format.
  6. Right to reject: To reject processing based on legitimate interests or direct marketing.
  7. Right to withdraw consent: You can withdraw your consent at any time.

To exercise these rights, contact us at: dataprivacy@one.al

  1. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or unauthorized alteration.

 

  1. International Data Transfers

If personal data is transferred outside the European Economic Zone (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCC) or other mechanisms in accordance with the law, as provided for in Law No. 124/2024 and Decision No. 01, dated 30.04.2025 of the Commissioner for Personal Data Protection in Albania for countries with an adequate level of protection.

  1. Cookies and Tracking Technology

We use cookies and similar technologies to improve your user experience. You can manage your cookie preferences through your browser settings. More information can be found in the Cookie Notice link.

  1. Policy Updates

We may update this policy from time to time. Any changes will be posted on our website along with the date of the update.

  1. Contact & Complaints

If you have concerns about data protection, contact us at:

One Albania Data Protection Officer

Address Rruga “Muhedin Llagami”, Kompleksi Square 21, Kati i Dytë, Tiranë, Albania

Email: dataprivacy@one.al   

Supervisory Authority for Data Protection in Albania:

If you believe that your concern has not been addressed, you can contact the relevant Authority at: Address: Rruga Abdi Toptani No.5, Tirana, Albania: Official website: www.idp.al

Effective date: 04.02.2025